Thank you. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Kit arrived today…no wall box so unable to install. Just joined. There should be a wall mounted box somewhere inside that has an F socket on it. No wall socket. Virgin will not remove them. Re: No Virgin Media wall socket internally. 4. A master socket is the main socket for the phone line in your home, not an extension socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. My Virgin Media App. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. We would like to show you a description here but the site won’t allow us. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. on 21-08-2023 20:36. Virgin Media; My Virgin Media; Shop; Help;. When you place your order, we'll let you know. 1 Kudo Share Reply. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. New Install Assistance. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. Whichever is the most suitable. Summary of Contents for Virgin Media Virgin TV V6. We have a virgin media wall socket with an ethernet port in the wall but no round cable. First picture is telephone socket which is now not used. If it is a loose cable only, you will need one of these to connect the Quickstart cable. We're pleased to hear you're thinking of rejoining us. The first wall socket is in the lounge and that's where the Virgin Media hub is too. We would like to show you a description here but the site won’t allow us. on 23-12-2022 10:31. Hi I have ordered a quick start kit and don't have a virgin media wall socket. please - 5241140 We would like to show you a description here but the site won’t allow us. I have taken a look on our side and can see you have spoken with the team regarding this. This is designed to push over the existing screw connector the outlet has. I have gone through several videos and found that there should be wall socket inside your home. on 15-11-2022 18:53. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. On the day of activation, connect your new router to the master phone socket. Eric714. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. This setup works with any of our TV boxes powered by TiVo. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Media; My Virgin Media; Shop;. Socket. You can get a small female to female connector at B&Q/Amazon to join two cables together. 63K; 3. Panting like a fiend. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Robert_P. Tudor. I have had a look into your. i received an installation kit for my broadband but my property. I can only find the TV socket. I don't work for Virgin Media. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. I have the most. My Virgin Wall socket not same as installation guide that one. Tudor. " The hub is upstairs as previously said. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Save £105. At least spell your title correctly jeezus . Re: No virgin media wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. Wall Socket. Get the Hub ready by connecting the wires. 11-11-2022 12:53 - edited 11-11-2022 12:58. . Stay safe online. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. QuickStart, set up and connections. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. 0 Kudos. 0 Kudos. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Standard Member. These do not work. We have a virgin media wall socket with an - 4353656 - 2. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. In response to Llfamily. All the cabling is the property of Virgin Media and must not be touched. Push the white cable with the black label into the Hub. I am going to send you a private message. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. They will charge £99 for a relocation. We can certainly get a move of the equipment. if not a technician will install one. There is a cable on the right of the box coming from the outside. I don't work for Virgin Media. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. and the isolator cable. Second, you'll likely need a manned installation for your VM services. 3 5 comments Best Add a Comment LayerTough • 1 yr. Check service status. Tuning in. on 27-01-2023 17:22. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. The only wall boxes are old NTL boxes with TV and FM connections. QuickStart, set up and connections. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. I'm very sorry to hear you didn't have a wall socket. Sometimes you'll just have a wire coming in rather than a wall socket. 14-08-2023 16:02 - edited 14-08-2023 16:05. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. We all know and love the internet and TV services that can enter our homes through entry points. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media Community. Get the Hub ready by connecting the wires. I could connect it in my house self install. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Manage Your Account. Sorry to hear you have been having issues with your self-installation. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Browse Virgin Media Virgin Media Community. Don’t plug the power cable into a plug socket yet. We can understand this is not ideal as a new customer and we want to best help. Options. I spoke to 3 customer service people yesterday and none could help. Push the red label end of the white cable, into the wall socket. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Legend Options. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 3. Don’t plug the power cable into a plug socket yet. Call the pre-installation and delivery team on 0800 052 1734. Stay safe online. The internal box should be oblong, square one are for phone. Customer since 1993. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 1 ACCEPTED SOLUTION. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Trouble shooter. 19-01-2023. AnthonyRaw1986. I'm here to share knowledge, I don't work for Virgin Media. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. We can certainly get an engineer visit booked for you to come and install things. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. on 04-02-2023 11:17. This promotion means you won’t pay the usual setup fee of £35. Could I get someone to come - 5400021. I've also got an old NTL phone socket so. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Account - Mobile. on 31-12-2021 10:47. . on 08-01-2023 20:46. 1 ACCEPTED SOLUTION. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Re: I need a Virgin Media Wall Socket. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Will an engineer h. Telewest Cable Wall Sockets. 32,846. please - 5241140We would like to show you a description here but the site won’t allow us. Tudor. Re: No Virgin Media wall socket internally. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. This is designed to push over the existing screw connector the outlet has. Called 0800 052 1734 as well as 0800 953 9500. on 27-01-2023 17:22. Networking and WiFi. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. However, I do not have any of the specified wall sockets available. Options. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Browse Virgin Media Virgin Media. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. It is really quite simple. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Tuning in. Tudor. on 25-09-2022 15:41. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Account - Cable. Stream from Virgin Media. The first thing is to start making alternative arrangements for your internet connectivity. Packages. That is a rooftop aerial outlet for Freeview TV. 3. com. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. on 13-09-2023 17:02. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Virgin Media; My Virgin Media; Shop;. Follow the instructions on screen to finish your setup. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. ” I did not get a silver terminator cap in my packaging to send back. We've taken the front of the box off and inside there is an isolator but nothing else. Manage Your Account. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. I need an engineer. Browse Virgin Media Virgin Media Community. Failing this. When I proceeded to set up my Hub 3 I quickly realised that. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Yeh I have but they don’t go in all the way and only one plug. Incidentally the phone socket is redundant if not in use and can be safely removed. Tudor. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Welcome to our community forums and thank you for your first posts. The wall box may be branded with the logos of an old cable TV company (not VM). Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Joining in In response to Adduxi. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Finish tightening the screws with a screwdriver to secure the mount. Switch on your TV, then using your own TV remote press the Input, AV or Source button. on 12-01-2023 21:04. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. . Learn more. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. 3 weeks ago. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. on 05-04-2023 09:20. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. I'm currently renovating my living room, including the electrics. I have taken a look on our side and it looks as though you have spoken with the team regarding this. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. 1 ACCEPTED SOLUTION. Manage Your Account. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Browse Virgin Media Virgin Media Community. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. 39K; jbrennand. Really basic information. Sign in . Would I be able. Tried looking but can't see a way to book an engineer for this?. It is likely you will be waiting a few days. Estonia and the Netherlands have already switched. We do not have virgin so are we able to cut the wires - 5195119. Account - Mobile. Manage Your Account. Hi team. The cable fits in the socket shown in the image attached. Back a step. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can possibly do this in two ways. nor can I find a external brown box. Bits and bytes. Installing and configuring your kitThank you. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Tudor. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. If you can get Quickstart, you can choose one of two delivery options. If it’s damaged, it could. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The phone number doesn't connect you. I've had a quickstart and they sent it but there is no previous virgin connection. If no. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. I have booked a technician but I don't know if i have to inform the. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I was told when purchasing the broadband package that fibre was available here. Mobile Your Account. Your "loss of signal" point is a good one. The second two black cables are from a satellite dish, used by. . Forum Team (Retired) 204 Views. 3 minutes ago. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. However, there is no Virgin Media Wall socket in my house. on 03-08-2020 18:05. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Back a step. There is no way I can insert the isolator cable into the - 5223924. Socket should be on the underside. Like the TV cable we have too. This next section will take about 30 minutes. VM BB TV Landline. I've looked for an external box but cannot. The new ones are just screws, the old style Telewest ones are like star shaped head. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. a week ago. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. We can certainly look to get an engineer booked in for you. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Account - Cable. . There is another virgin media wall box but it only has what looks like an old DSL/phone line. However, I do not have any of the specified wall sockets available. Plug the cables into the Hub. Hey Juanr, thank you for. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Here are some check points to make sure your phones are in good working order. Connect the Hub’s power cable with the blue tab. We recently applied for a virgin package of tv, phone and broadband. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. on 15-02-2022 10:03. Browse Virgin Media Virgin Media Community. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Re: No virgin media wall socket. My Virgin Media App. So yes, following many takeovers, this is now your Virgin Media connection. Account - Cable. My previous sky microfilter attached here. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. How to i book someone to come and - 5239743. You will only have been sent a QuickStart pack if the premises previously had VM. We would like to show you a description here but the site won’t allow us. What you want is a telephone line extension from the hub to where you want the phone base unit located. Virgin Media Wall Socket. If no luck, call. You can test they’re secure by checking they don. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Call the Pre-installation and delivery team on 0800 052 1734. Push the white cable (from the old Hub) into the back of the new Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. We would like to show you a description here but the site won’t allow us. . Stay safe online.